Warranty

Pacesetter Products stands behind the products we distribute. We have a comprehensive warranty program to save our dealers the hassle of dealing with cross-border warranty processes with the various manufacturers. If any product supplied by Pacesetter Products is found to be defective in materials or workmanship within the warranty period for that product, please send an email to warranty@pacesetterproducts.ca indicating:

  • the part number and quantity for each item
  • the original sale date
  • the nature of the defect
  • * For Speaker products: the manufacturing date on the back of the product (where available)
  • * For moisture in lamps, burnt out diodes and other visually apparent defects we require photographs in your email.

An RMA number will be issued along with further instructions on the warranty claim process for the product or products affected.

NOTE: Our order fulfillment warehouses do not accept warranty returns! Any warranty returns that are shipped to our warehouses will be rejected and returned at the dealer’s expense. We will not accept delivery of any return shipments that are shipped collect and/or without an RMA number clearly marked on the outside of the package(s).

If products need to be returned, you will be provided a ship-to address. Upon receipt of your shipment, Pacesetter will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly. Pacesetter will determine whether the product will be repaired or replaced. Replacement products will be shipped out with your next order. If you require your replacements sooner, you must contact our warranty department to make alternate arrangements. By completing the steps above, this will ensure faster processing of your claim so that we can get your product back to you as quickly as possible. All warranty claims must be submitted through an authorized Pacesetter Products Dealer.

Click on the name below to see the warranty coverage for the different product lines carried by Pacesetter:

STARR LIGHTING

HID Driving Lamps:
  • Failures within 30 days: the complete driving lamp will be replaced.
  • Failures after 30 days, and within 1 year: only the failed component will be replaced.
Halogen and LED Driving Lamps
  • Failures within 1 year: the complete driving lamp will be replaced.
Not Covered
  • Halogen Bulbs.
  • Damage to the housing or mount of an HID or LED driving lamp (DLX-680/760/880 and LED700/900) unless the driving lamp is purchased together with a stainless steel stabilizer strut (STARR-SSM4).
  • Damage due to impact, neglect, misuse, improper installation, etc

J.W. Speaker

Most Speaker LED lamps are covered by a 5 year limited warranty. Condensation: When the air inside the headlight warms up, moisture will collect on the coolest surface (typically the inside of the outer lens) and manifest itself as small droplets of water or fog. Typically this moisture will evaporate and disappear within 24 hours. Because this is a natural process that can impact all lights, condensation is not considered a manufacturing defect, and is not covered by J.W. Speaker’s 5 year Limited Warranty. 1The example to the left shows:
  • Small amounts of moisture/fog
  • Typically evaporates within 24 hours
Under Water Ingress: Water ingress, on the other hand, is a completely different issue. Water ingress describes water making its way into the headlight from outside, and typically indicates the presence of a sealing defect.You can identify water ingress by looking for large droplets of water or pooling of water inside the headlight that doesn’t go away over time. If a headlight suffers from water ingress as the result of physical abuse and/or misuse, it would not constitute a manufacturing defect. Please note that proper use requires that factory-issued connectors are installed and correctly positioned. If you experience water ingress as the result of proper use, please contact the J.W. Speaker authorized dealer where you purchased the product. 2The example to the left shows:
  • Large droplets or pools of water
  • Doesn’t evaporate, indicative of a leak
AFTERMARKET LED PRODUCT WARRANTY: J.W. Speaker Corporation’s aftermarket LED products come with a 5 year Limited Warranty against defects in materials, components and workmanship. This 5 year Limited Warranty is not transferable and applies to the original installation of the J.W. Speaker Corporation LED light as long as the original consumer/purchaser owns the vehicle (5 year). Please note that this warranty does not cover claims resulting from:
  • Abuse, neglect and/or accidents
  • Modifications and/or alterations
  • Improper installation and/or use
  • Chemicals and/or cleaners
  • Voltage transients and/or spikes
In the unlikely event that you experience a problem that falls within the terms of this 5 year Limited Warranty, J.W. Speaker Corporation will, at its discretion, either replace or refund the purchase price of the product. This aftermarket product warranty is exclusive.J.W. Speaker Corporation has no other liability or obligation related to products. No other warranties are made, either express or implied, including without limitation, any implied warranties of title, non-infringement, merchant ability or fitness for a particular purpose. All warranties are non-transferable and apply to the original purchaser only. Warranty terms and policies are subject to change without notice. If you have any questions regarding J.W.Speaker’s 5 year Limited Warranty, please contact Pacesetter Products

RIGID INDUSTRIES

Rigid LED Lamps are covered by a Lifetime Limited Warranty.
Rigid Industries is proud to design, engineer, and produce the highest quality lighting products for their customers’ use. Despite utilizing the best manufacturing practices, there are occasional cases of product failure, and RIGID’s warranty covers these instances. Rigid Industries warrants their products to be free from defects in material and workmanship. If Rigid Industries determines, in its sole discretion, that your product is defective in material or workmanship, Rigid Industries will honor your warranty claim. Rigid Industries is not liable for any charges incurred by the customer relating to installation, repair or removal of Rigid Industries product offerings.
Lifetime Warranty Exceptions
For any powder coated products – 2 year warranty on all powder coat/finish wear. Rigid Industries uses the highest quality materials available. Depending on environment, powder coat can fade.
All accessories, covers, mounting options, components of kits (other than lights) and all other items that Rigid Industries offers as products for sale have a 2-year limited warranty.
Items that have a 1-year limited warranty are the Wake Flame Series of lights, Interior Dome Lights, and Halo Flashlights & accessories.
All warranties, expressed or implied, are void if there is sufficient evidence of one or more of the following:
  • Negligence: Improper installation, improper use, Etc.
  • Abuse: Road hazards, damage beyond the limits of “normal wear and tear”.
  • Unauthorized Repair: Repair service performed by an unauthorized service center.
  • Seal Tampering: Removal of bezel or bezel screws will compromise the integrity of the water-tight seal.
All warranties are non-transferable and apply to the original purchaser only. Warranty terms and policies are subject to change without notice. If you have any questions regarding Rigid Industries Limited Lifetime Warranty, please contact Pacesetter Products.

PHILIPS

» One-year warranty on Crystal Vision Ultra and Xtreme Vision high performance halogen bulbs and HID bulbs.
» 90-day warranty on sealed beam headlamps and standard halogen bulbs

LIGHTFORCE

» 3-year warranty on all lamps with the following exceptions:
» 1-year warranty on HID electronics
» No warranty on halogen bulbs
For more info or to submit a claim, contact your local dealer where your purchased your lighting product.
If you are a dealer and you wish to submit a claim(s), please fill out our warranty claim form at the bottom of this page.

PACESETTER PRODUCT RETURN POLICY

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Please call or email sales@pacesetterproducts.ca to request an RMA number. A return shipping address will be provided. Stock returns may be subject to restocking charges. All merchandise must be in original packaging and in “as new” resalable condition. All returns must be shipped to a regional or head office. Our order fulfillment warehouses do not accept returns. Special order items are not returnable. We will not accept delivery of any return shipments that are shipped collect and/or without an RMA number clearly marked on the outside of the package(s).

Submit a Warranty Claim Online (Dealers Only)


  • Warranty Form

  • To add more products press the "+" Sign
  • +-
  • Manufacturing date is usually a decal or stamp on the back of the light
  • This field is for validation purposes and should be left unchanged.
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