Warranty

Pacesetter Products stands behind the products we distribute. We have a comprehensive warranty program to save our dealers the hassle of dealing with cross-border warranty processes with the various manufacturers. If any product supplied by Pacesetter Products is found to be defective in materials or workmanship within the warranty period for that product, please send an email to warranty@pacesetterproducts.ca indicating:

  • the part number and quantity for each item
  • the original sale date
  • the nature of the defect
  • * For Speaker products: the manufacturing date on the back of the product (where available)
  • * For moisture in lamps, burnt out diodes and other visually apparent defects we require photographs in your email.

An RMA number will be issued along with further instructions on the warranty claim process for the product or products affected.

NOTE: Our order fulfillment warehouses do not accept warranty returns! Any warranty returns that are shipped to our warehouses will be rejected and returned at the dealer’s expense. We will not accept delivery of any return shipments that are shipped collect and/or without an RMA number clearly marked on the outside of the package(s).

If products need to be returned, you will be provided a ship-to address. Upon receipt of your shipment, Pacesetter will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly. Pacesetter will determine whether the product will be repaired or replaced. Replacement products will be shipped out with your next order. If you require your replacements sooner, you must contact our warranty department to make alternate arrangements. By completing the steps above, this will ensure faster processing of your claim so that we can get your product back to you as quickly as possible. All warranty claims must be submitted through an authorized Pacesetter Products Dealer.

Click on the name below to see the warranty coverage for the different product lines carried by Pacesetter:

STARR LIGHTING

HID Driving Lamps:
  • Failures within 30 days: the complete driving lamp will be replaced.
  • Failures after 30 days, and within 1 year: only the failed component will be replaced.
Halogen and LED Driving Lamps
  • Failures within 1 year: the complete driving lamp will be replaced.
Not Covered
  • Halogen Bulbs.
  • Damage to the housing or mount of an HID or LED driving lamp (DLX-680/760/880 and LED700/900) unless the driving lamp is purchased together with a stainless steel stabilizer strut (STARR-SSM4).
  • Damage due to impact, neglect, misuse, improper installation, etc

J.W. Speaker

1.0 WARRANTY SCOPE AND TERMS J.W. Speaker Corporation provides warranty coverage for its products against defects in materials, components and workmanship. There is no express or implied coverage for any other costs, such as labor costs, travel, incidentals and collateral damage. This warranty applies to the original purchaser only and is not transferable. Coverage extends only to replacing a defective part. Exceptions and exclusions are referenced in Sections 2.0 and 3.0.

 
1.1 LED Products All LED products sold by J.W. Speaker provide a five (5) year limited warranty, with exceptions and exclusions summarized in Sections 2.0 and 3.0.

 
1.2 Bulb-based, Legacy and Non-Lighting Products All bulb-based, legacy and non-lighting products, including incandescent, halogen and HID lights, as well as electronic components, harnesses, mounting equipment and accessories not included with LED products provide a one (1) year warranty. Light bulbs are specifically excluded from warranty coverage.

 
2.0 LED PRODUCT EXCEPTIONS The following exceptions apply to J.W. Speaker standard warranty:
  • All Heated Lights: Two (2) years
  • Model 8770 Locomotive Lamps: Four (4) years or 30,000 hours
  • Non-Heated EVO J3 Lights: Three (3) years
  • Model Trail 6 Flash, Sport, and Pro: Three (3) years
  • Model 210 Solar Lights:  One (1) year

 
3.0 WARRANTY EXCLUSIONS J.W. Speaker’s Warranty Policy does not allow for claims resulting from the following conditions:

 
  • Abuse, neglect and damage
  • Modifications and alterations
  • Improper installation
  • Chemical exposure (e.g. cleaning solutions)
  • Voltage spikes, transients and over-voltage beyond rated specifications
  • Naturally occurring phenomena such as condensation, corrosion and UV degradation
  • Wear and tear, including damage from road debris and resultant lens degradation

  Visit www.jwspeaker.com/warranty-exclusions for more details.

RIGID INDUSTRIES

Rigid LED Lamps are covered by a Lifetime Limited Warranty. Rigid Industries is proud to design, engineer, and produce the highest quality lighting products for their customers’ use. Despite utilizing the best manufacturing practices, there are occasional cases of product failure, and RIGID’s warranty covers these instances. Rigid Industries warrants their products to be free from defects in material and workmanship. If Rigid Industries determines, in its sole discretion, that your product is defective in material or workmanship, Rigid Industries will honor your warranty claim. Rigid Industries is not liable for any charges incurred by the customer relating to installation, repair or removal of Rigid Industries product offerings.

 
  1. Limited Lifetime Warranty. RIGID warrants that its Products will be free from defects in material and workmanship, subject to the exclusions, exceptions and any other limitations enumerated in this Warranty Policy.

  2. Exclusions. Product(s) may be excluded from this Warranty Policy, with any pending Claims rejected, in whole or in part, if RIGID determines that there is evidence of any one or more of the following:

    Negligence. Negligence may include improper installation and/or improper use.

    Abuse. Abuse may include wrecklessness, exposure to excessive road hazards and/or damage beyond the limits of normal wear and tear.

    Unauthorized Repair. Unauthorized repair includes any repair, service, or modification not performed by RIGID.

    Seal Tampering. Seal tampering means any removal of the bezel, removal of any bezel screws and/or any other actions with compromise the integrity of the water‐tight seal.

    Damaged Packaging. Damage to Product packaging is not covered by this Warranty Policy.

    Unauthorized Transfer. Unauthorized transfer may include theft, improper possession or any other transfer of title, ownership or possession without adequate proof of purchase or chain of title.

  3. Exceptions. A shortened warranty period extends to the Products, in whole or in part, as indicated:

    10‐Year Warranty. All Products in the Radiance product line, including light bars and pods.

    5‐Year Warranty. All Products used in commercial and/or industrial applications, including, without limitation, manufacturing, mining, agriculture, processes using heavy chemicals, or applications subjected to high vibration.

    3‐Year Warranty. All Truck‐Lite® brand headlights.

    2‐Year Warranty. All accessories (except flashlight accessories), all covers, all mounts, all kits (except that lights included in a kit are not subject to this exception), and all other items offered as part of a closeout or discontinued sale.

    1‐Year Warranty. All powder coat finishes and cosmetic coatings, all Products in the UWL (Under Water/Wake Flame) product line, all interior dome lights, all flashlights & flashlight accessories, all Products in the Reflect product line (except that the light engine and mirror are not subject to this exception), and the GPS module in all Products in the Adapt product line.

    No Warranty. All mirrors incorporated into the Reflect product line. All Products in the Capture product line that have not been registered by the End User after purchase.

  4. Services. RIGID does not warrant, and claims no liability for any charges incurred by any Purchasing Entity relating to installation, repair or removal of Products.

  5. Transferability. Any warranty provided under this Warranty Policy is non‐transferable.

  6. Modification. This Warranty Policy may be subject to change without notice.

PHILIPS

  • One-year warranty on Crystal Vision Ultra and Xtreme Vision high performance halogen bulbs and HID bulbs.
  • 90-day warranty on sealed beam headlamps and standard halogen bulbs
  • Five-year warranty on Xtreme Ultinon line of LED bulb kits
  • One-year warranty on Ultinon Essentials line of LED bulb kits
  • One-year warranty on LED Sealed Beam headlights
   

LIGHTFORCE

» 3-year warranty on all lamps with the following exceptions:
» 1-year warranty on HID electronics
» No warranty on halogen bulbs
For more info or to submit a claim, contact your local dealer where your purchased your lighting product.
If you are a dealer and you wish to submit a claim(s), please fill out our warranty claim form at the bottom of this page.

PACESETTER PRODUCT RETURN POLICY

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Please call or email sales@pacesetterproducts.ca to request an RMA number. A return shipping address will be provided. Stock returns may be subject to restocking charges. All merchandise must be in original packaging and in “as new” resalable condition. All returns must be shipped to a regional or head office. Our order fulfillment warehouses do not accept returns. Special order items are not returnable. We will not accept delivery of any return shipments that are shipped collect and/or without an RMA number clearly marked on the outside of the package(s).

Submit a Warranty Claim Online (Dealers Only)


  • Warranty Form

  • To add more products press the "+" Sign
  • +-
  • Date Format: MM slash DD slash YYYY
  • Manufacturing date is usually a decal or stamp on the back of the light
  • This field is for validation purposes and should be left unchanged.
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